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Frequently Asked Questions

If you have questions, we have answers

In an effort to provide you with the most accurate information, we have listed some of the most frequently asked questions about our hotels and resorts. If you have additional questions about any of our properties, please contact us. We will be happy to assist you.

Yes, dogs can stay at Grand Fiesta Americana Puebla Angelópolis with a máximum weight of 10 kg. A fee of UDS 95 per pet per night must be paid. Service pets are accepted at no charge.

Yes, it has the Green Key certification, as an environmentally responsible tourism company, with actions that contribute to the preservation of it.

Check-in time is from 15:00 hrs Check-out is until 12:00.

Yes, our gym is open from 6:00 a.m. to 20:30 hrs. And it has no cost.

Yes, massage services and spa treatments need to be booked in advance.Reservations are made by contacting the hotel, using the contact information on the reservation confirmation.

There is a cleaning protocol in place after the pet leaves the room. During the pet's stay, the pet owner must be present when the room is cleaned or leave the room with the dog.

Uses operating methods that reduce overall waste use and wastewater treatment. At our hotel we are proud to offer food prepared with the highest quality organic produce from the chef's garden.

In addition, we are committed to the environment by using compost to contribute to the sustainability of our processes.

It is located next to the Angelópolis Shopping Center, 3.8 km from the Historic Center of Puebla and 15 minutes from San Andrés Cholula.

No, the environments are 100% smoke-free.

Yes, we have a 40 m heated pool located inside the hotel from 7:00 a.m. to 8:30 p.m. However, it is not covered.

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