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With Choose Your Room, you can select the exact location and room number for your stay at our hotel. Do you prefer an ocean view or a pool view? Are you looking for a quiet spot in the hotel, or do you prefer to stay near the restaurant? You can even choose the type of bed you want for your stay using our interactive Choose Your Room module and applying the feature filters to specify the details of the room you desire. In some cases, we may not be able to give you the selected room due to operational reasons, such as repairs. In such cases, we will assign you a room with equivalent features.

You can use Choose Your Room from the day of your booking until 72 hours before your arrival.

• Change the number of days according to the release configured in Hotelverse.

If you made the booking on our website, you will only need to provide the locator or reservation number.

If you made your reservation through another sales channel (OTA, Tour Operator, Travel Agency, etc.), we will need you to provide some additional information so that we can show you the available rooms for your reservation. In this case, we will need you to provide the following details:

• Sales channel
• Locator or reservation number
• Stay dates
• Number of people staying
• Type of room booked
• First name
• Last name
• Email address

You will see different prices for each room depending on the features of each one. For example, rooms with better views may have a slightly higher price than other rooms of the same category.

Payment for selecting the room will be made upon arrival at our hotel.

Choose Your Room is an on-demand service, which means that the final confirmation of room number assignment will depend on the actual availability on the day of your arrival. If the chosen room number has been assigned to your reservation, you will be asked to pay the indicated price during the selection process and informed by email.

To ensure you have all the information you need upon arrival, we will send you an email containing information about your selection request. If you have not received this email, please contact the hotel directly.

Check-in and check-out times are not affected by room selection and will be the same as those indicated on our website.

Room type upgrades require prior validation by the hotel. You will receive a confirmation email if we have been able to validate your request.

If you change the stay dates of your reservation, the room selection you had will be lost, and you will have to choose again. There is no additional cost for re-selecting the room.

To find the perfect room for your stay, you can use the feature filters. You will find a list of the most prominent features, such as bed type, views, daylight, room size, among others. By clicking on the different options, you will see that the facades and rooms will be highlighted, so you can quickly find the room that best suits your preferences.

To modify the room selection, you must contact our hotel directly so that we can remove your selection. After that, you can choose the room for your stay again. No additional cost will be applied.

To cancel or modify the room selection, please contact our hotel directly. If you have canceled the reservation, the room will be automatically released, and no cost will be applied.

Please make sure to check the locator or reservation number and ensure you have chosen the correct sales channel. Note that the search is case-sensitive.

If you are sure that the information provided is correct, but you still cannot use Choose Your Room, please contact our hotel directly.

Unfortunately, due to operational reasons, we require you to select the room with more advance notice.

If you have made a reservation for more than one room, we currently do not have the option to select them in Choose Your Room. Please contact the hotel directly if you need more information.

There are several reasons why no rooms may be available:

• Possibility 1: The facade you are looking at has all rooms occupied for the selected dates. Select another facade of the hotel to find available rooms.
• Possibility 2: All selectable rooms have already been assigned. Note that during high occupancy periods, the hotel may reserve a certain number of rooms for operational reasons. Please contact our hotel for more information.
• Possibility 3: Review the information provided. If you have selected an incorrect room type or indicated wrong dates, there may be no possible selection.

Please check your spam or junk mail folder. We also recommend checking if you have entered your email address correctly when providing your reservation details. Contact our hotel if you need more information.

Choose Your Room may not display correctly in some older browser versions. We recommend using an updated version of Safari, Chrome, or Mozilla Firefox. If you still have problems, please contact our hotel.5