1. Full access to hired services and benefits
Consumers have the fundamental right to access hotel services and benefits offered by the vacation club according to the terms and conditions of their membership. This includes the use of facilities, preferential accommodations, and any other privileges promised at the time of membership acquisition.
2. Transparency in information
Both before signing and during the contracted period, consumers have the right to receive clear and detailed information about the terms of their membership. This covers everything from associated costs to restrictions on the use of services. Transparency in presenting this information is essential to ensure consumers make informed decisions.
3. Protection against deceptive business practices
All vacation club members or those interested in acquiring a vacation membership have the right to be protected against any form of misleading advertising or unfair business practices. The information provided about the vacation club and its services must be accurate and faithfully reflect what is offered.
4. Clear modification policies
Consumers have the right to understand the modification policies associated with their membership. This includes the possibility of adjusting their membership according to the established terms.
5. Fair conflict resolution
In the event of disputes or disagreements, consumers have the right to a fair and efficient resolution. Every hotel chain must establish transparent procedures for resolving issues, which may include mediation or arbitration. Ensuring a fair way to resolve conflicts promotes consumer trust and loyalty. At Fiesta Americana Vacation Club, we are firmly committed to complying with and respecting the rights of our members. For this reason, we continuously strive to offer transparency in our operations, provide detailed information about our services, and ensure the integrity of all our contracts, placing your rights and well-being at the center of our business practices.
Tips to protect your rights in your FAVC membership
1. Read the membership terms and conditions carefully
Whether you are applying for or renewing your Fiesta Americana Vacation Club membership, make sure you fully understand the commitments made, so you do not encounter unpleasant surprises in the future.
2. Research and compare several options
Before acquiring a vacation membership, we invite you to do a detailed research where you compare offers, read reviews and references from other guests, so you can make an informed decision and avoid potential problems.
3. Keep proof and your contract
In case any issues with your reservation or contracted services arise, having detailed documentation will be of great help for the hotel chain to provide a quick and appropriate response to your needs.
4. Ask and clarify all your doubts
Never stay with an inquiry! Before committing, make sure you fully understand how the points, usage dates, and any applicable restrictions work; you can request this information orally or in writing as many times as you need.
5. Stay alert to any changes in the contract or club policy
The policies or services offered at our resorts may change periodically, so it is recommended that you remain attentive to any changes in the terms of the contract communicated through official channels. If you detect any modifications made without your knowledge, get in touch with us. By knowing and protecting your rights as a consumer and a member of a vacation club, you can ensure that you fully enjoy the travel experiences it offers, avoiding potential inconveniences and guaranteeing a satisfying vacation experience.
